1. Using Institution Names Provided at Checkout

• Entering an institution’s name during checkout helps us process your order based on any requirements we’re aware of.
• Important: Providing an institution's name does not mean that Scholaro will automatically share your completed documents with them.
  

2. What Happens After You Place an Order

3. How to Share Your Completed Evaluation Report

There are several ways to share your report once it's ready:

• Share by Email Feature:
  • For detailed instructions on how to use the Share by Email feature, please visit our dedicated article.
• Download an E-Copy:
  • Download an electronic version of your report directly from your Scholaro account and share it with anyone you choose.

4. When Institutions Have Direct Accounts with Scholaro

• If your institution has a direct account with Scholaro and you use their custom order link, your completed report will automatically be available to them through a secure Scholaro portal.
• For standard orders, you will need to manually share your report using one of the digital options listed above.

5. Security and Document Sharing

• Scholaro does not automatically send documents via email if the request is only mentioned in the order comments due to privacy and security concerns.
• Only institutions with an official Scholaro account can access files directly through our system.

6. Understanding Translation Files

• Official Translations: If you ordered an evaluation and translation together and paid for shipping, one printed copy of the official translation will be mailed along with your evaluation report in the same shipment.
• Unofficial Translations: These are used internally by Scholaro and are not available for download or public distribution.
• Translation files are not included in the Share by Email feature but can be shared by you manually. Institutions with access to the Scholaro institutional portal may be able to view the translation if the report has been shared with them.

7. Verifying Scholaro Reports

• Any recipient can verify the authenticity of your Scholaro evaluation report using the Report Check tool on our website.
• This verification does not include translation files.

8. Shipping Your Documents

• Combined Orders: If evaluation and translation services are ordered in one order, they will be shipped together in a single package. If they are ordered separately, combined shipping is not guaranteed. Orders are shipped on the next business day after the order status changes to “Order is Ready.” If you would like documents shipped on the same day, the request must be made during business hours and confirmed by our Customer Service team.

• Extra Copies: When extra copies are added to an order with both an evaluation and a translation, the extra copies apply only to the evaluation report. Only one printed copy of the translation is included.

Frequently Asked Questions

• What happens if I list an institution during checkout?

  • The institution’s name is for our internal reference and helps us align your order with their requirements, but it does not mean your documents will be shared with them automatically.

• How can I share my completed evaluation report?

  • You can use the "Share by Email" feature (see the detailed instructions here), download an e-copy, or request a physical copy to be mailed.

• Will my translation be shared with institutions?

  • Official translations are only shared with institutions if they have a Scholaro account or if you choose to share them manually. Unofficial translations are for internal use only.