Scholaro, Inc. ("Scholaro," "we," "us," or "our") provides academic and document-related services through our websites and applications (the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with the Services.
This Privacy Policy applies to individuals and organizations that access or use our Services.
When we provide services on behalf of an educational institution or organization, we may process personal information as a service provider acting on behalf of that institution.
We may collect personal information you provide, including:
Name and contact details
Account login information
Service selections, order details, and communications
Billing contact details and invoicing information
Customer support requests and communications
In connection with our Services, individuals or organizations may submit educational records and related documents. These documents may contain personal information such as:
Name
Date of birth
Gender
Country of birth or nationality
Academic history and credentials
Other personal information included in official academic records
This information is processed for the purpose of providing the requested Services.
We may automatically collect certain technical and usage information, including:
IP address and device information
Browser type and usage data
Session information and security logs
Cookies and similar technologies
We may use personal information to:
Provide, operate, maintain, and improve the Services
Process transactions and deliver service results
Communicate regarding transactions, updates, and support
Maintain system security and prevent fraud or misuse
Comply with legal and contractual obligations
Enforce our terms and policies
We do not sell personal information.
Payment transactions may be processed by third-party payment processors. Scholaro does not store full payment card numbers on its systems.
Institutional invoicing and accounting information may be managed through financial service providers and banking institutions.
Certain Services may involve AI-assisted processing tools.
AI features in self-service tools are initiated by user selection.
AI may be used internally to assist in delivering professional services.
AI processing may occur within enterprise cloud service environments used to operate the Services.
Personal information submitted through the Services is not used to train publicly available AI models.
Scholaro may use third-party service providers and personnel to support operation of the Services. These providers may process personal information on our behalf and may include providers of hosting, authentication, payment processing, communications systems, service management platforms, and AI-assisted technologies.
Certain services, such as document translation, may involve vetted contractors. Service providers and contractors are subject to contractual obligations designed to protect confidentiality and limit use of personal information to providing services to Scholaro.
We implement administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage can be guaranteed to be completely secure.
Personal information may be retained for as long as reasonably necessary to provide Services, meet legal and contractual obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the information and applicable requirements.
Personal information may be processed in countries where our service providers operate. Where applicable, appropriate safeguards may be used for cross-border data transfers.
Depending on your jurisdiction, you may have certain rights regarding personal information, which may include rights to access, correct, or delete personal data, or to object to certain processing. Requests may be submitted through the contact method below.
We use cookies and similar technologies to support site functionality, preferences, analytics, and security. You may manage cookies through your browser settings.
The Services are not directed to children under the age required by applicable law without appropriate authorization.
We may update this Privacy Policy from time to time. The updated version will be posted with a revised date.
Privacy requests and questions may be submitted through our contact form:
January 2026